Systems Strategy

Lets Talk About Listening
Tuesday, January 08, 2008 - by Jim Mosier

I write about this a lot - and rightfully so - I believe it is one of the most fundamental things that a business can do to increase sales, customer satisfaction, ROI, TCO, IRR or whatever acronym or metric you want to use. Why do I believe this? B..
(click to see more)

How important is your job?
Tuesday, December 18, 2007 - by Jim Mosier

I read a story the other day that as usual, inspired some ideas for this blog post. I don't mean this as a totally shameless plug, but one of the things that makes my company so unique is that we have a very ..
(click to see more)

What is innovation?
Tuesday, November 27, 2007 - by Jim Mosier

Innovation means doing what your competition does - only better.

When a lot of people think of innovation, they think of people like Thomas Edison who invented the light bulb, or the Wright brothers who first flew an airplane, or Alexander Gra..
(click to see more)

Making yourself the easiest company to do business with
Tuesday, November 13, 2007 - by Jim Mosier

OK, so I am back on my soapbox about how customer service and technology are interdependent. Indulge me for just a couple of minutes. I will make this blog entry short, I promise.

Those of you that know me know that I do a lot of reading. F..
(click to see more)

Business Secrets from the Real Estate Market
Tuesday, November 06, 2007 - by Jim Mosier

To most of you that know me personally , you know that I have been involved, at some level, with Real Estate investing for the past few years. While I don't see Real Estate ever replacing what I do as my primary business interest, it has opened my e..
(click to see more)

Internal technology matters too
Tuesday, October 30, 2007 - by Jim Mosier

I do a lot of client interviews for various reasons. Historically, it's been to brainstorm with the client on their web strategy or design a custom database solution. More and more now, I find I'm being called in to help determine an overall inform..
(click to see more)

Is your business information rich?
Tuesday, October 23, 2007 - by Jim Mosier

I am seeing some really neat changes in our business climate. Mom and pop operations are going global selling niche products online. Voice and data are converging and are making the management of communications almost as easy as the management of i..
(click to see more)

Defining "Information Systems"
Tuesday, October 16, 2007 - by Jim Mosier

Most of the time when people think of information systems and online commerce they think of either back-end services or a web site that sells things. One of the things that many people are surprised to find is that these items barely even scratch th..
(click to see more)

Ability is not easy
Tuesday, October 09, 2007 - by Jim Mosier

Just a short entry to share something funny that happened to me today. I got a taste of my own medicine.

If you have been reading this for any length of time, you know that I always talk about how much better it is to hire an expert to help w..
(click to see more)