One person takes on more than they can handle. A delivery goes sideways. Something falls through a crack nobody knew was there. And then I'm on the phone having the conversation I hated most: explaining that we did our part, the leads came in, and the deal still got dropped somewhere between the quote and the driveway.
I had that conversation a few too many times for my taste. It wasn't a marketing problem. It was an operations problem, and no amount of ad spend fixes it. So I moved upstream. From getting you the lead to building the systems that make sure it doesn't get dropped.